During last few weeks I spent some time with CRM 4.0 which is now in RTM phase. Here are some good blogs that you can use to find out more about CRM4:
- Microsoft Dynamics CRM Team Blog
- Philip Richardson
- Sonoma Partners
- A Freaky Microsoft Dynamics CRM Blog
A list of CRM 4.0 downloads can be found here.
I am getting ready for upcoming projects with CRM4 so I spent some time investigating what's new in CRM4. A very good overview document can be found at PartnerSource (available only for partners). From the information provided in the overview document and other sources I composed a mindmap (powered by MindManager) that lists all the new features.
Some of the greatest features are listed here:
- Report wizard – create great looking reports from web interface
- Activity report added to out-of-box reports
- Live CRM – Microsoft hosted CRM4 (available in US/Canada only 
)
- CRM Workgroup edition license (great for teams of up to 5 users)
- Enhanced Advanced find
- Workflows (based on Microsoft Workflow foundation)
- Data maps for importing data
- Duplicate detection
- Export/Import customizations
- Multi-tenancy
- Entity relationships enhanced
In part 2 of this post I will describe what I am missing in CRM4.
Updated: Mind Manager file can be downloaded here.
toni